Bank regarding America Corp. informed 2,five hundred mortgage origination staffers recently that they might possibly be reassigned to mortgage loan modification obligation, 14 days following the financial assured Congress to add top service so you can troubled consumers exactly who found help in to stop property foreclosure.
The effort tries to address a long-term criticism off consumers stuck regarding step 3-year-old foreclosure drama: being bounced off lender employee in order to personnel as they made an effort to work out a method to stay static in their homes, tend to getting informed something different regarding their circumstances into the for every single discussion in the act.
Financial from The united states, new icon Charlotte, N.C., financial, turned the greatest servicer off lenders in the 2008, in the event it obtained Calabasas-dependent Countrywide Financial Corp., the fresh competitive No. 1 mortgage lender. BofA came around flame past week at the good Senate Banking Panel hearing towards the mortgage servicing, which is the organization out-of battery charging, event costs and you may dealing with delinquencies and foreclosures towards the lenders.
BofA mortgage chief Barbara Desoer told you within hearing one she was instituting a different circumstances officer program so customers require no offered identify their disease so you’re able to a good different worker on each phone call.
The new move of your 2,five hundred, very first stated Thursday by the trade publication Financial Every day and you will verified because of the Financial out-of The usa, comes to experts within 10 bank facilities within nation, also a huge call center from inside the Brea
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